Thank you for visiting mobilitydepot.co.uk. If you require assistance, seek advice or simply wish to place and order with us, this can be done in a variety of ways.

• During business hours, there is always a helpful voice at the end of a telephone who will gladly assist with your enquiry. If you have a question about a product, seek advice say on suitability, or simply prefer to deal with a person rather than a shopping cart program, then call us directly. We have a friendly member of staff who'll be please to chat with you.

• You may be eligible for VAT relief. If you are we will need you to complete a simple form known as an Eligibility Declaration. Once we receive the completed form your order will be processed ex-VAT. There are strict guidelines relating to eligibility and severe penalties for tax evasion. (Please refer to these notes before claiming) - VAT Exemption Information and Declaration Form

• Orders can be placed by Fax. Simply fill out our Faxed Order Form and send it to us. As with an online order, you will receive a confirmation phone call to check the details of your order.

• Orders and payments can be made by post should you prefer. Whilst you are most welcome to use this method please be aware that the simple mechanics of this choice often prolongs the lead time by a few days. Payments may also be made by Credit/Charge card or by Bank Transfer. The choice is entirely yours.

• Once your order has been fully processed it's a simple matter of waiting for delivery. You are welcome at any time to check the progress of your order. As a rule, an estimated target date (and occasionally a time) will be provided when your order is processed. Sometimes this estimate will need to be revised. If so, you will receive a call explaining the revision.

Security.

You will notice, WE DO NOT ASK YOU TO SEND CREDIT CARD DETAILS OVER THE INTERNET. There are good reasons for this. Firstly, we believe you might like to talk to somebody during the process of finalising your order. This way you can ask any questions you might have, confirm the items you require and endeavour to ensure that goods are suitable for your purpose before paying for them. Secondly, and more importantly, your security is of paramount importance. Sending your card details over the internet places you at risk from fraudsters. Anything transmitted or stored electronically can be intercepted no matter how secure a system claims to be. We address these issues by speaking with everybody who places an order hence removing the anonymity of the 'shopping cart system' and the need for electronic transmission of your card number.

Our address for postal orders, written enquiries or cheque payments:

IFS (Portsmouth) Ltd

32 Padnell Rd

Cowplain

Waterlooville

Hants

PO8 8DZ