Notes on Ordering and Payment

Tel: 02392 645 124
Fax: 02392 352 957

Products > Ordering and Payments



Notes on Orders and Payment

For your convenience and peace of mind will we contact you promptly upon receipt of your order. For this reason it is important that you provide information on how you may be contacted during business hours. Confirmation of your requirements and total order value will be provided together with a unique order number. All business is transacted under our Terms and Conditions.

If you are eligible for VAT Relief it is important that you bring this to our attention when placing your order. Failure to do so will result in VAT (at the prevailing rate) being added to your order total. Under Group 14 of Schedule 5 to the Value Added Tax Act 1983 your order must be accompanied by a fully completed Eligibility Declaration if you seek relief from VAT. Please click here for Declaration Form . Please ensure you read accompanying notes before seeking relief.

If you wish to pay by Credit Card, Cheque or other means you should complete the order form and indicate the preferred method of payment then click the 'send order' button at the end of this form. We will then have an accurate advance record of your requirements prior to calling you.

You will notice, WE DO NOT ASK YOU TO SEND CREDIT CARD DETAILS OVER THE INTERNET. There are good reasons for this. Firstly, we believe you might like to talk to somebody during the process of finalising you order. This way you can ask any questions you might have, confirm the items you require and endeavour to ensure that goods are suitable for your purpose. Secondly and more importantly, your security is of paramount importance. If you do not send your card details over the internet or have them stored electronically it is proven that you are less likely to become a victim of fraud. We address these issues by speaking with everybody who places an order. Our system enjoys an A1 security rating which is audited by Securitymetrics annually.

If you would prefer to fax or mail your order and Credit Card details please feel free to

Faxing your details will not result in them being stored electronically. Faxed or posted Card Payment instructions should include the following: Card Type, Card Number, Issue Number* (*Switch and Solo only), Cardholder's title, name and initials as they appear on the card, Card Expiry date, Name of issuing Bank, Cardholder's full postal/billing address, and delivery address if different.

Please note - mail or fax orders must include the cardholder's signature. 

Fax Orders Tel: 02392 352957

If you would prefer to place your order by telephone simply call us. You can place your order over the telephone by providing details of the product you require together with payment details.

If you would prefer to pay by cheque please write your order number on the reverse. Orders will be processed for dispatch upon receipt of funds. Do not send payment until after you have spoken with one of our staff or sent your electronic order and have been contacted.

Data Protection: Information you provide will only be stored for as long as is required either by Law or by various regulatory bodies. Information stored shall be done so securely and not be accessible via any network or the internet. Your personal details will never be shared with third parties with the exception of the Police or HM Revenue & Customs where Statute may dictate.

PAYMENTS by cheque:

Cheque Payments, Mail Orders or other Postal Communications should be sent to:

mdepot ltd

32 Padnell Road, Waterlooville, Hants PO8 8DZ. United Kingdom